Privacy
Rate a Stay lets guests and hotel staff rate Antalya hotels while they are at the hotel. We collect as little as we can and we never sell or share your data with hotels.
What we collect
- Your answers: the scores you give, the optional extra questions and how many days you have stayed.
- Location check: your browser sends your location once when you rate. We store whether you were inside the hotel area, and the coordinates with their accuracy.
- IP address and approximate location: stored with each rating. If you do not share your location, we look up the approximate country, city and internet provider of your IP address.
- Device ID: a random number kept in your browser's local storage, so one device can rate a hotel once in 30 days. It is not a cookie and it does not identify you.
- Name you choose to show: your full name or a nickname of up to 5 characters. This is shown with your review.
- Email (optional): used to send you one message asking you to confirm the review is yours, and one reminder a day later if you have not (one tap, no code; a confirmed review is marked as email verified, the address itself is never shown), to confirm your stay if the hotel objects, and to answer your requests. Never shown on the site, never shared with the hotel or any other third party, no marketing.
- Hotel search text: sent to HolidayCheck to find hotel names. We do not store or log it.
- Reports and feedback: what you write in the report or feedback form, the page you sent it from, your device type (for example Mobile, iOS, Safari), and your email if you add one. We keep them only to answer you and to improve the site.
- Server logs: standard technical logs (IP address, time, page) kept for security and abuse prevention.
Why we use it
To publish hotel scores, to keep ratings honest (one rating per device, location check, document check if a hotel objects), and to answer reports. The legal basis is your consent when you rate and our legitimate interest in keeping reviews trustworthy (GDPR Art. 6(1)(a) and (f); KVKK Art. 5).
IP address and location
When you send a rating we store your IP address, the time, and either the location your browser shared (with its accuracy) or, if you did not share it, an approximate location found from your IP address (country, city and internet provider, looked up through ipwho.is). We use this only to spot fake or mass ratings and to check a stay if a hotel objects. It is never shown on the site and never given to hotels. It is kept with the rating for as long as the rating is listed, and deleted with it or when you ask us to delete your review.
Your public profile page shows your display name and the hotels you reviewed, with the date, your answers and the check badge. Its link is a random code, not your device or email, and only you get it after publishing. A device keeps the first name it published with. Many guests share one hotel Wi-Fi, so we never block an IP address, but one network can publish at most five different names for the same hotel in 24 hours; extra attempts are refused and logged. Reviews with the same name from one network on different devices are marked for our own review and do not change any score.
Cookies
We do not use cookies, advertising trackers or analytics. Local storage holds only the device ID and, for 48 hours, which hotel you rated so we can check your location once more.
Who else sees it
Only the name you choose and your scores are public. Email is sent through Google Gmail as our mail provider. The site runs on our own server. Hotels never receive your email or your location.
How long we keep it
Ratings stay while the hotel is listed. Name and a confirmed email stay with the rating until you ask us to delete them. If you do not confirm your email within 30 days of our first message, we delete the address and your review stays published. Reports are kept until they are resolved. Web server access logs are deleted after about 5 weeks, error logs after about 10 weeks.
Your rights
You can ask for a copy of your data, correction, or deletion of your review and email at any time. Use the report form and choose "Delete or edit my review". Add the email you used so we can find your review. We answer within 30 days. You can also complain to your data protection authority (in Turkey: KVKK, kvkk.gov.tr).
Contact
Rate a Stay is operated by Garamsi LLC. Write to [email protected] or use the report form.